Future Brands

Retention Specialist (Remote)

Philippines

MISSION

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.


ROLE AND RESPONSIBILITIES

  •         Nurtures customer relationship and implements retention strategies to drive repeat purchase, increase basket size, cross-sell and establish brand loyalty among customers.
  •         Executes for all re-marketing efforts designed to win back, reactivate, reward, and retain customers
  •        Communicating with customers and sales representatives.
  •         Analyzing customer behavior.
  •        Gathering information about customer complaints.
  •         Developing aggressive retention strategies based on customer feedback.
  •        Negotiating with customers to renew contracts and retain business.
  •        Meeting with the sales team to propose customer retention solutions.
  •         Writing and presenting customer behavior reports.
  • ·       Building positive relationships with customers and business associates.

CULTURE COMPETENCIES

  • Integrity
  • Works hard
  • Hungry for achievement
  • Team player


SKILLS AND QUALIFICATIONS

  •          3+ years experience in a similar role.
  •          Excellent customer service skills.
  •          Strong conflict resolution skills.
  •          In-depth knowledge of sales and marketing software.
  •          Ability to remain calm and professional in stressful situations.
  •          Advanced communication and interpersonal skills.
  •          Empathy and patience.
  • Advanced organizational skills
  • Bachelor's degree in sales, marketing, or related field.

SHIFT

  • 9:00 AM to 5:00 PM EST/DST | Monday to Friday

WHAT'S IN IT FOR YOU?

Are you looking to transition to a job that lets you work from home permanently? An international and diverse work atmosphere? A chance to be part of a fast-growing company and the next success story? If so, you've come to the right place! Below are some of the benefits that we offer:

  • Birthday Bonus
  • Medical allowance
  • Paid holidays (US and PH)
  • Paid Vacation and Sick Leave
  • Year-end bonus (13th month pay)
  • Yearly performance appraisal


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